I just inherited a boat load of documentation, some of which needs an overhaul. So I am hoping to get some feedback on some of m ideas as I’m not sure if there are any specific studies that have already been done or if anyone else has pertinent information to what I am thinking [...]

I work for a software company that uses many, many screen shots in all of their manuals. I came from a company that used next to none as we were following the idea that the industry was getting away from using screen shots unless necessary.